HOW WE STRUCTURE QWST KPIs

  • We learn about your business in order to produce a questionnaire that meets your needs.
  • We choose the best frequency for applying the correct methodology (NPS, Satisfaction or Worthix) which can be either specific or continuous (by interaction or over a period of time)
  • We determine the interview method to reach your clients, be it by telephone, e-mail, SMS, social media, stores or by other means.
  • At any time you can follow your results in real time using the online dashboard as well as receive important notifications.
  • We deliver/present econometric reports showing what drives your customer decisions.
  • Understand and improve your customers’ experiences and generate positive results for your business.
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ABOUT WORTHIX

Worthix is a methodology that measures the value perception of a product or service, in other words, it is a KPI based on a person’s decision regarding “is it worth it”.

With a questionnaire consisting of only 8 questions, Worthix can understand the “why” behind the person’s experiences, besides discovering the best and worst touchpoint of the customer’s journey.

With Worthix it is possible to understand competitors’ moves, price sensitivity and investment priorities for improving your business results. Also, it is the first platform to use artificial intelligence to create a unique dialog with each of the respondents, with 100% scalability.

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WHY QWST?

We are a company specialized in developing and managing market intelligence and consumer experience solutions. We have 18 years of market experience and we have implemented more than 1,000 projects in more than 150 companies. Come and develop your project with us.

CUSTOMER PERCEPTION

We can measure your customer’s perception of products, environments, processes and people.

CEM

Leader in CEM projects in Brazil (Customer Experience Management).

TABLEAU

Integration with TABLEAU, the world's largest dashboard platform.

NEED FOR
PERSONALIZATION

We understand your needs for personalization and we create a specific solution for your business.

PROPRIETARY
TECHNOLOGY

We have our own technology to improve NPS with speed and flexibility.

INSIDES

We correlate consumer experience data with your company's financial and transactional data.

WHAT DO OUR CLIENTS SAY?

In every project we create a partner relationship built on trust.

SOME OF OUR CLIENTS

Our clients are proof of the quality of our service.