qwst. | QuestManager - NPS, Pesquisa e Plataforma.

ADVANTAGES OF QWST EFM

Providing an excellent customer experience sets your brand apart from the competition.

Create business strategy based on customer experience, increasing the satisfaction and loyalty of your customers with your brand.
The opportunity to measure the gap existing between what is done by the company and the perception of consumers.
Effective improvement of customer experience in the company through improvements based on data provided by consumers.
Ability to redesign the company's processes to make them more accessible and practical from the customer's point of view.
Increase in customer brand promoters, in addition to the growth of customer loyalty and repurchase rates.
Alignment between products and customers providing an excellent experience, placing your brand in a prominent position.

HOW WE DO IT

The company defines its goals - Sell more products? Increase the durability of the customer relationship with the company? Promote the brand?

We evaluate the key steps of the customer’s journey to provide the ideal approach.

Based on these goals and key steps, questions are designed to measure customer experience.

We monitor your customer perception in real time across multiple channels and touchpoints.

We send alerts regarding any dissatisfied customers for callback.

Your results are available online, in custom designed dashboards tailored to your needs.

We employ statistical and econometric methods to drive investment priorities and improve your business

We hold seasonal executive forums to monitor KPIs and plans for action being implemented throughout the project.

We measure your project's financial return on increased sales, average tickets, repurchases or customer retention.

WHY QWST?

We are a company specialized in developing and managing market intelligence and consumer experience solutions. We have 18 years of market experience and we have implemented more than 1,000 projects in more than 150 companies. Come and develop your project with us.