SOME OF OUR CLIENTS

Our clients are proof of the quality of our service.

WHAT DO WE DO?

We are specialized in monitoring customer experience --- we design solutions and create customized surveys for your business.

We work as consultants to present the most adequate KPIs for your needs (NPS, Worthix, satisfaction…), continually pointing out those experiences which should be prioritized for improvement.

We continually monitor the consumer perception KPIs at multiple touchpoints. You have real-time access to the dashboards and are able to follow our econometric reports and regular executive forums.

QuestManager is the oldest and most traditional Brazilian survey platform. Our platform uses several simultaneous data collection methods and questionnaires.

We estimate the perceived value of each characteristic of your product/service, including your brand’s market weight, its price sensitivity, possible improvements, and which items are needed to increase your market share.

REASONS TO HIRE QWST

Over the past 18 years we have been involved with more than 1,000 projects for both national and international companies, developing Customer Experience solutions.

  • Technological Expertise

    We develop projects using our proprietary technology which gives us more agility, control and autonomy. We are a leader in CEM (Customer Experience Management).
  • Customers’ Perceptions

    We understand your needs in a personal way, creating solutions that evaluate your customers’ perceptions regarding processes, people, products and environments.
  • True Impact

    We identify the impact of your clients' satisfaction and recommendations in average ticket sales, return customers and also in the cancellation of your products and services
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WHAT DO OUR CLIENTS SAY?

In every project we create a partner relationship built on trust.