SOME OF OUR CLIENTS
Our clients are proof of the quality of our service.
WHAT DO WE DO?
We are specialized in monitoring customer experience --- we design solutions and create customized surveys for your business.
We work as consultants to present the most adequate KPIs for your needs (NPS, Worthix, satisfaction…), continually pointing out those experiences which should be prioritized for improvement.
We continually monitor the consumer perception KPIs at multiple touchpoints. You have real-time access to the dashboards and are able to follow our econometric reports and regular executive forums.
QuestManager is the oldest and most traditional Brazilian survey platform. Our platform uses several simultaneous data collection methods and questionnaires.
We estimate the perceived value of each characteristic of your product/service, including your brand’s market weight, its price sensitivity, possible improvements, and which items are needed to increase your market share.
REASONS TO HIRE QWST
We have been involved with more than 1,000 projects for both national and international companies, developing Customer Experience solutions.
Technological Expertise
We develop projects using our proprietary technology which gives us more agility, control and autonomy. We are a leader in CEM (Customer Experience Management).Customers’ Perceptions
We understand your needs in a personal way, creating solutions that evaluate your customers’ perceptions regarding processes, people, products and environments.True Impact
We identify the impact of your clients' satisfaction and recommendations in average ticket sales, return customers and also in the cancellation of your products and services
WHAT DO OUR CLIENTS SAY?
In every project we create a partner relationship built on trust.
Qwst offers agility and flexibility in survey data collection, allowing us to accompany the results in real time, making it much easier to manage the field operations and results, as well as offering integration of databases with our in-house teams. They involve themselves in the client’s problem in an analytical way and contribute to decision making and developing a plan of action. They focus on the client’s strategy. In the current market I am not aware of another business tool and service that meets the same requirements at a similar cost.
Vanesca Torelli
Competitive Intelligence
Banco Carrefour
Our partnership with Qwst brought about a transformation in the way we follow the evolution of the perception of our brand experience. The team was well prepared with sophisticated tools and data analysis that added considerable value.
Beny Majtlis
CEO
SHOULDER
Qwst offers a complete user-friendly tool, plus a helpful and professional support team that gets involved with the problem and identifies the client’s needs. .qwst has been working with us for several years and our trust in them has steadily increased.
Natalia Dourado
Consumer insight
Riachuelo
Qwst helps Editora Globo on a daily basis, collecting answers regarding our in-house brands with feedback such as opinions, suggestions, criticism, praise and evaluations that directly reflect in our business. qwst. has been working with us for years and offers the best cost-benefit ratio in the market. Their team is highly trained and has the tools that provide a wide range of experiences for the interviewee, much more than their competitors.
Marcus André Zimmermann
Metrics and Customer Research
InfoGlobo
Qwst has been helping us for years through survey and feedback management software, letting the client’s voice be heard inside our company. Qwst has experience and expertise in what they do, offering a complete solutions package that meets our requirements from beginning to end.
Marcos José dos Santos Junior
Coordenador de Customer Experience
Votorantim Cimentos